Ombudsman Student and Parent Survey Results

We’d like to share the results of our annual Ombudsman student/parent satisfaction survey. This year’s survey was conducted in spring 2010. We received 505 parent responses and 4,027 student responses.

Student Survey Results:

• 94% believe that Ombudsman will get them to their future goals
• 91% believe programs are challenging but achievable
• 90% feel safe and secure most days or every day
• 88% believe teachers show appreciation most days or every day
• 86% make reasonable and steady progress most days or every day
• 85% believe the center has a positive atmosphere most days or every day
• 83% believe their effort level has somewhat or greatly improved
• 82% have improved their attitude toward school
• 82% of middle school students say they are prepared for high school
• 81% are satisfied with their progress
• 80% of high school students say they are prepared for life after high school
• 70% like being at Ombudsman most days or every day
• 64% obey rules more than before
• 61% report a decrease in the number of days out for behavior
• 56% have improved in their consideration for others

Parent Survey Results:

• 99% believe they received clear information about the program during the intake
• 97% believe Ombudsman teachers are sensitive to their child’s needs
• 96% believe Ombudsman has prepared their child for state tests
• 96% say phone calls are handled courteously and professionally most times or always
• 95% say phone calls are handled promptly most times or always
• 91% are comfortable with the frequency of communication from teachers
• 91% have noticed a positive change in their child’s attitude and behavior since enrollment at Ombudsman
• 89% say they have been kept adequately informed of their child’s progress
• 83% percent are pleased with their child’s progress
• 71% percent feel Ombudsman has prepared their child for life after high school
• Positive information on my child is given:
  • Monthly- 28%
  • Weekly- 31%
  • Daily- 9%