Ombudsman Student and Parent Survey Results

Date: November 23, 2010

We’d like to share the results of our annual Ombudsman student/parent satisfaction survey. This year’s survey was conducted in spring 2010. We received 505 parent responses and 4,027 student responses.

Student Survey Results:

  • 94% believe that Ombudsman will get them to their future goals
  • 91% believe programs are challenging but achievable
  • 90% feel safe and secure most days or every day
  • 88% believe teachers show appreciation most days or every day
  • 86% make reasonable and steady progress most days or every day
  • 85% believe the center has a positive atmosphere most days or every day
  • 83% believe their effort level has somewhat or greatly improved
  • 82% have improved their attitude toward school
  • 82% of middle school students say they are prepared for high school
  • 81% are satisfied with their progress
  • 80% of high school students say they are prepared for life after high school
  • 70% like being at Ombudsman most days or every day
  • 64% obey rules more than before
  • 61% report a decrease in the number of days out for behavior
  • 56% have improved in their consideration for others

Parent Survey Results:

  • 99% believe they received clear information about the program during the intake
  • 97% believe Ombudsman teachers are sensitive to their child’s needs
  • 96% believe Ombudsman has prepared their child for state tests
  • 96% say phone calls are handled courteously and professionally most times or always
  • 95% say phone calls are handled promptly most times or always
  • 91% are comfortable with the frequency of communication from teachers
  • 91% have noticed a positive change in their child’s attitude and behavior since enrollment at Ombudsman
  • 89% say they have been kept adequately informed of their child’s progress
  • 83% percent are pleased with their child’s progress
  • 71% percent feel Ombudsman has prepared their child for life after high school
  • Positive information on my child is given:
    • Monthly- 28%
    • Weekly- 31%
    • Daily- 9%

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